IT support
Email will not open, a computer is slow or someone needs help: your team calls ours.
- No limit on hours or support requests
- Remote and on-site under your plan
Managed IT services
Your IT team, with the tools included
We look after computers, servers, networks and support, with a team and tools for a fixed monthly fee. Your on-site IT staff gain our team's support.
- Fixed monthly fee
- Predictability
- No limit on support hours
- Contracted support
- 24x7 monitoring
- Network and performance
- Tools included
- With managed IT
IT we take responsibility for
You do not have to coordinate IT alone.
If the same problem keeps returning and you have to chase a fix, IT is taking time away from management. With managed IT, Skills IT handles daily infrastructure work and support for your team.
The package includes server backup with Veeam, antivirus, website hosting, and remote management and monitoring tools. We set up and operate these tools.
Who it is for
For business owners who want to stop chasing IT fixes, handling emergencies and finding a provider for every problem.
Already have a technician or team on site? Managed IT works alongside them, with tools, guidance and help in more complex situations. See how we support in-house teams
What we do day to day
One team to look after each part
See how each service works. Your proposal lists covered equipment, tools, service hours and contracted services.
Network monitoring
We monitor the network to identify faults and signs of slowdowns.
- Tools such as PRTG and Grafana
- Alerts for the team to act on
Backup and data recovery
We manage backups and test data recovery for when you need it.
- Server backup with Veeam
- A plan to recover files and systems
Email and Microsoft 365
We manage email accounts, access and file sharing for your team.
- Licensing and administration
- E-mail and file migration
Server and network management
We maintain the foundation connecting your systems: servers, internet and the internal network.
- Physical, virtual and cloud servers
- Documented, up-to-date network
IT vendor management
We contact the carrier or software provider and follow up on the fix for you.
- Let us do the talking
- Impartial vendor choices
Network security and compliance
We review who can access data and where protection is needed.
- Access and password controls
- Support for your sector's requirements
Antivirus protection
We provide and manage antivirus. Your team does not have to handle updates.
- Protection included in managed IT
- Alerts reviewed by the team
The value of the package
The savings go beyond support.
Compare the whole package: support, tools and the work needed to keep it running.
Separate purchases
- Ad hoc support: costs vary with the hours purchased.
- Backup and antivirus need to be arranged and managed.
- Website hosting has its own provider.
- Monitoring and remote management need setup and ongoing attention.
- Someone in the business has to coordinate it all.
With Skills IT managed services
- No limit on hours or requests within the contracted support service.
- Server backup with Veeam and antivirus included.
- Website hosting included in the package.
- Remote management with RMM and monitoring with tools such as PRTG and Grafana.
- One team to set up, run and look after the tools.
You get the tools and the people who look after them.
Fewer separate costs. More clarity.
The value comes from combining services and tools in one contract. We show what is included, the coverage and the monthly fee so you can compare with current spending. Savings depend on your setup.
How we work
From the first conversation to daily support
We start by understanding what is not working for you.
Step 01
Understand the situation
We listen to your team and check the equipment and recurring problems.
Step 02
Agree on the service
You receive a proposal with responsibilities, tools, service hours and a monthly fee.
Step 03
Take over daily work
We organize access and install the tools listed in the plan.
Step 04
Keep looking after IT
We support users, monitor the network and plan improvements with you.
Frequently asked questions
Common questions about managed services
What to know before signing up.
What our clients say
Don't just take our word for it
Because of the nature of our work, our IT investments are limited, and we were looking for an IT solution with predictable operating costs. That is why we chose Skills IT as our Managed Services Provider. They give us high-quality, enterprise-grade solutions, all for a fixed cost.
José Carlos
The Skills IT team recently helped us with a successful migration to a new cloud platform. They ensured a smooth, stress-free transition, efficiently closing the gaps we ran into as they appeared. The team was organized and well managed, made up of dedicated and responsible IT professionals.
Cláudio Ferreira
Before, every IT problem turned into a different bill at the end of the month. With the managed services contract, we know exactly what we will pay and support is already included. The technology budget stopped being a surprise.
Marcos Andrade
When the front desk system went down on a Monday morning, the ticket was picked up within minutes and solved remotely before the first patient arrived. That kind of response is what makes a difference in a clinic.
Renata Lopes
Moving our server and email to the cloud happened over a weekend, with no data loss and without stopping the office. On Monday the team logged in and everything was in place.
Eduardo Martins
Next step
Want to see what managed IT would include for your business?
Tell us what needs to improve. We will outline the service, included tools and monthly fee.
Talk to us
Tell us what is happening
No technical report needed. Describe what gets in the way and how to reach you.
Phones and e-mail