IT support
Email will not open, a computer is slow or someone needs help: your team calls ours.
- No limit on hours or support requests
- Remote and on-site under your plan
Managed IT services
Your IT team, with the tools included
Skills IT can take on daily IT operations or share the work with your in-house team. Employee support, infrastructure care and tools operated by our staff, for a monthly fee covering the agreed scope.
- Fixed monthly fee
- Predictability
- No per-request charge
- Contracted support
- 24x7 monitoring
- Tools, not human service hours
- Tools included
- As specified in the proposal
IT we take responsibility for
You do not have to coordinate IT alone.
When an employee cannot work, your business needs to know where to turn. Skills IT receives the request, records what happened, investigates and follows it through. You describe the operational impact; we organize the contracted support.
Work continues between requests: following alerts, checking data copies, managing access and carrying out agreed updates. Inventory and assessment are one review: we identify resources and assess conditions, risks and priorities with your business.
Who it is for
Businesses without in-house IT, those relying on occasional support, or those wanting to share daily work with their internal team. Coverage reflects how your business operates and which resources need care.
With in-house IT, we agree on responsibilities, changes and priorities. Your team follows records and recommendations and stays involved in decisions about the environment. See how we support in-house teams
What we do day to day
One team to look after each part
See how each service works. Your proposal lists covered equipment, tools, service hours and contracted services.
Network monitoring
We monitor the network to identify faults and signs of slowdowns.
- Availability and performance checks
- Alerts reviewed within agreed coverage
Backup and data recovery
We manage backups and test data recovery for when you need it.
- Agreed copies, monitoring and recovery tests
- Files and systems defined in the proposal
Email and Microsoft 365
We manage email accounts, access and file sharing for your team.
- Administration of covered accounts and access
- Licenses and migrations specified in the proposal
Server and network management
We maintain the foundation connecting your systems: servers, internet and the internal network.
- Physical, virtual and cloud servers
- Documented, up-to-date network
IT vendor management
We test, contact covered carriers or providers and follow up technical issues. Third-party deadlines remain their responsibility.
- Escalation with technical information
- Tracked issues and responses
Network security and compliance
We review who can access data and where protection is needed.
- Access and password controls
- Support for your sector's requirements
Antivirus protection
We provide and manage antivirus. Your team does not have to handle updates.
- Protection specified in the plan
- Alerts and updates followed up
How to compare service arrangements
Compare the work and responsibilities included.
The service brings together support, tools and the team to operate them. Compare equivalent coverage, including what your business still needs to coordinate.
Separate purchases
- Define who handles each issue and who follows up.
- Acquire and configure tools, with someone responsible for acting on alerts.
- Organize documentation and handovers between providers.
- Arrange coverage for absences and other technical specialties.
- Gather information to assess costs and future investments.
With Skills IT managed services
- Covered support for a monthly fee, without hourly or per-request charges.
- A team to deploy, configure and operate the tools in the proposal, including inventory.
- Tickets, history and documentation to track the environment and completed work.
- We manage recruitment, leave, Brazilian 13th-month pay, employment charges and replacements for Skills IT staff.
- Agreed consulting hours to assess costs, investments and improvements with your business.
Tools backed by a team responsible for using them.
Less effort spent coordinating daily IT.
Your business retains priority decisions, authorizations and purchasing. We organize the team and carry out the contracted work. The monthly fee includes that structure; benefits and cost comparisons must reflect your environment.
How we work
From the first conversation to daily support
You explain how your business works. We review and assess the environment to define what we will take on and how to start.
Step 01
Assess your IT
Inventory and assessment together: resources, users and dependencies, with a review of conditions, risks and priorities. Inventory tools are included; you do not need a technical spreadsheet.
Step 02
Define coverage
The proposal sets responsibilities, tools, consulting, channels, hours and the monthly fee. You approve the service before we begin operations.
Step 03
Organize the transition
With authorized access, we gather documentation, coordinate handover with your staff or provider and configure the agreed tools.
Step 04
Support and follow through
We record requests, investigate faults and maintain the covered routines. You can follow pending work, completed tasks and recommendations.
Frequently asked questions
Common questions about managed services
What to know before signing up.
What our clients say
Don't just take our word for it
Because of the nature of our work, our IT investments are limited, and we were looking for an IT solution with predictable operating costs. That is why we chose Skills IT as our Managed Services Provider. They give us high-quality, enterprise-grade solutions, all for a fixed cost.
José Carlos
The Skills IT team recently helped us with a successful migration to a new cloud platform. They ensured a smooth, stress-free transition, efficiently closing the gaps we ran into as they appeared. The team was organized and well managed, made up of dedicated and responsible IT professionals.
Cláudio Ferreira
Before, every IT problem turned into a different bill at the end of the month. With the managed services contract, we know exactly what we will pay and support is already included. The technology budget stopped being a surprise.
Marcos Andrade
When the front desk system went down on a Monday morning, the ticket was picked up within minutes and solved remotely before the first patient arrived. That kind of response is what makes a difference in a clinic.
Renata Lopes
Moving our server and email to the cloud happened over a weekend, with no data loss and without stopping the office. On Monday the team logged in and everything was in place.
Eduardo Martins
Next step
What IT work does your business need to delegate?
Tell us about daily operations, what you want to improve and whether you have IT staff. We assess the environment and set out responsibilities, coverage, tools and the monthly fee.
Talk to us
Tell us what is happening
No technical report needed. Describe what gets in the way and how to reach you.
Phones and e-mail