Managed IT Services
IT support to get your team back to work
Email will not open? Computer keeps freezing? Your team contacts ours and we follow the problem through. Managed IT includes support with no limit on hours or requests within the contracted service.
- Unlimited tickets
- Included in the plan
- Remote first
- How we respond
- Scheduled on-site visits
- When remote is not enough
- Business hours or 24x7
- According to the plan
What is included
Help with everyday problems
Your employee tells us what happened. We handle the technical part.
Unlimited remote assistance
Ask for help whenever needed, without counting hours or requests within your support service.
Secure remote access
With the remote access tool, the technician connects to the workstation or the network, analyzes the problem and fixes it without waiting for a visit.
Scheduled on-site visits
If cables or equipment need checking on site, we arrange the visit covered by your plan.
Your technician with a team behind them
Your on-site technician can draw on our experience to investigate faults, decide the next step and handle situations beyond their usual work.
Less time trying to fix it alone
Your employee can ask for help and get back to their job, without improvising an IT fix.
Predictable costs and estimates
You know month by month what you spend on support. For any hardware, software or IT project, we deliver the estimate first.
How it works
From ticket to solution, without counting hours
Follow the support process without needing technical knowledge.
Step 01
Opening the ticket
The employee reaches support through the plan's channel and explains what happened. No need to know what is wrong — only what stopped working.
Step 02
Remote assistance
The technician connects through the remote access tool, analyzes the workstation or the network and fixes it on the spot whenever possible.
Step 03
On-site when needed
When a repair needs someone on site, we agree on a visit and the next steps.
Step 04
Record and prevention
The ticket is logged with cause and solution. Whatever repeats becomes preventive action in the plan's monitoring and maintenance.
You describe the problem. We investigate.
“I cannot email the quote.” That is enough to get started. The technician accesses the computer using the support tool and checks what is blocking the work.
On-site presence and technical support working together
A loose cable or a device that needs replacing may require someone there immediately. When the client has an on-site technician, they work with our guidance and coordination. Skills IT visits follow the contracted plan.
Has the same problem returned?
Support history helps us find the cause. We track recurring issues and plan a fix, without relying on the memory of whoever handled the last request.
Frequently asked questions
Common questions about technical support
What to know before signing up.
Related services
Other managed services that complete the support
Network monitoring
Tools monitor the network and alert the team when something needs attention.
Learn moreBackup and data recovery
Data backups and a plan to recover files and systems when needed.
Learn moreEmail and Microsoft 365
Accounts, access and support for your team to use email and share files.
Learn more
Next step
Is your team losing time to IT problems?
Tell us what happens most often. We will work out how to organize support for your business.