Managed IT Services
IT support to get your team back to work
An employee cannot open files, a computer freezes or a sale stops: Skills IT receives the request, investigates and follows up. We can be your company’s IT team or share support with the people already there.
- Users and equipment
- Covered support
- WhatsApp and records
- Agreed channel
- Remote or coordinated on-site help
- As needed
- Ticket history
- Support continuity
What is included
The work we can take on
We agree on the activities your environment needs. The proposal identifies coverage, tools, responsibilities and items requiring a separate budget.
Asking for help on WhatsApp
Employees explain what happened through the agreed channel. Skills IT records the request and tracks the next steps.
Remote support
With authorized access, we check the computer, connection and permissions to identify what is preventing work.
On-site help when needed
If physical work is needed, we coordinate a staff or partner visit according to agreed coverage and availability.
Recurring problems
We review ticket history and assess recurring causes, fixes and changes that need approval.
Shared responsibilities
We agree with your business and IT team on who handles requests, approves changes and coordinates the providers involved.
Work records
We document configurations and completed actions, with outstanding issues and next steps for the people overseeing the environment.
How it works
From assessment to managed delivery
The assessment combines an inventory with a review of conditions, risks and priorities: what exists, how it is working and what needs attention.
Step 01
IT environment assessment
We identify resources, users and dependencies and assess conditions, risks and priorities. Inventory tools are included in the management plan.
Step 02
Coverage and responsibilities
We agree on activities, channels, service hours, owners and the monthly fee. Purchases, projects and scope extensions are identified in the proposal.
Step 03
Setup and transition
We organize authorized access, configure tools and receive documentation from your current provider or internal team.
Step 04
Ongoing follow-up
We handle covered requests, maintain records and review outstanding issues with the people responsible in your business.
Example: the checkout cannot complete a sale
In this illustrative situation, the checkout loses access to the sales system. The employee asks for help on WhatsApp; our team records the impact, checks the connection and device and involves the software provider if needed. The person responsible can follow completed work and external dependencies.
What your business receives
Support history, referrals and outstanding issues. With in-house IT, we agree on who receives requests, investigates each part and communicates the outcome to employees.
Your team’s role and ours
Your business sets operational priorities and authorizes access, changes and investments. If you have an internal IT team, we share activities and agree on how to track the work. Software providers participate when a change depends on a product they maintain.
Frequently asked questions
Common questions about technical support
Scope, responsibilities and next steps to help you assess the service.
Related services
Other managed services that complete the support
Network monitoring
Tools monitor the network and alert the team when something needs attention.
Learn moreBackup and data recovery
Data backups and a plan to recover files and systems when needed.
Learn moreEmail and Microsoft 365
Accounts, access and support for your team to use email and share files.
Learn more
Next step
Shall we define the work your business needs?
Tell us what interrupts work, how many people need support and whether you have an IT team. You do not need to know the technical name of the problem.