Managed IT Services
Network monitoring with alert analysis and follow-up
We monitor availability, capacity and signs of faults across the agreed resources. We configure the tools, investigate alerts and agree on actions with your team.
- Availability and capacity
- Indicators
- Configured thresholds
- Alerts
- Usage history
- Decision support
- An owner for each action
- Event handling
What is included
The work we can take on
We agree on the activities your environment needs. The proposal identifies coverage, tools, responsibilities and items requiring a separate budget.
Environment indicators
We define availability, disk usage and performance indicators for servers and links. Tools such as PRTG collect data from covered resources.
Configured alerts
We configure collection, thresholds and alert routing. The team checks events and agrees on fixes, so the service goes beyond installing a tool.
History for investigation
We review connection fluctuations, resource use and previous events to help identify the cause.
Support for decisions
We use environment data to discuss capacity, maintenance and investment recommendations with in-house IT.
Shared responsibilities
We agree with your business and IT team on who handles requests, approves changes and coordinates the providers involved.
Work records
We document configurations and completed actions, with outstanding issues and next steps for the people overseeing the environment.
How it works
From assessment to managed delivery
The assessment combines an inventory with a review of conditions, risks and priorities: what exists, how it is working and what needs attention.
Step 01
IT environment assessment
We identify resources, users and dependencies and assess conditions, risks and priorities. Inventory tools are included in the management plan.
Step 02
Coverage and responsibilities
We agree on activities, channels, service hours, owners and the monthly fee. Purchases, projects and scope extensions are identified in the proposal.
Step 03
Setup and transition
We organize authorized access, configure tools and receive documentation from your current provider or internal team.
Step 04
Ongoing follow-up
We handle covered requests, maintain records and review outstanding issues with the people responsible in your business.
Example: a server is running out of space
In this example, monitoring shows disk use steadily increasing. The team checks what is driving the growth and agrees on a fix or expansion with the person responsible. The history helps explain to management why action is needed and what requires approval.
What your business receives
Indicators and records of alerts and actions, in the agreed format and frequency. With your IT team, we define access to information and responsibility for fixes.
Your team’s role and ours
Your business sets operational priorities and authorizes access, changes and investments. If you have an internal IT team, we share activities and agree on how to track the work. Software providers participate when a change depends on a product they maintain.
Frequently asked questions
Common questions about network monitoring
Scope, responsibilities and next steps to help you assess the service.
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Other managed services that strengthen monitoring
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Next step
Shall we define the work your business needs?
Tell us which services your team needs to monitor and where faults or slowdowns occur. We can organize monitoring alongside your IT team.