Managed IT Services
Managed backup to prepare for data recovery
We define what to copy, where to store it and how to restore data within the agreed environment. The team configures routines, tracks failures and performs the agreed recovery tests.
- Data and priorities
- Assessment
- Frequency and retention
- Defined for the environment
- Monitored copies
- Failures addressed
- Tested restoration
- Within the agreed scope
What is included
The work we can take on
We agree on the activities your environment needs. The proposal identifies coverage, tools, responsibilities and items requiring a separate budget.
Data and priorities
We identify files, servers and dependencies and agree on what the business needs to recover first.
Backup routines
We configure frequency, retention and local or external backup destinations. Tools and storage are sized for the data listed in the proposal.
Routine checks
We check backup results and failures and address outstanding issues within the contracted coverage.
Recovery testing
We test the agreed restoration process and record results, limitations and necessary adjustments.
Shared responsibilities
We agree with your business and IT team on who handles requests, approves changes and coordinates the providers involved.
Work records
We document configurations and completed actions, with outstanding issues and next steps for the people overseeing the environment.
How it works
From assessment to managed delivery
The assessment combines an inventory with a review of conditions, risks and priorities: what exists, how it is working and what needs attention.
Step 01
IT environment assessment
We identify resources, users and dependencies and assess conditions, risks and priorities. Inventory tools are included in the management plan.
Step 02
Coverage and responsibilities
We agree on activities, channels, service hours, owners and the monthly fee. Purchases, projects and scope extensions are identified in the proposal.
Step 03
Setup and transition
We organize authorized access, configure tools and receive documentation from your current provider or internal team.
Step 04
Ongoing follow-up
We handle covered requests, maintain records and review outstanding issues with the people responsible in your business.
Example: an important folder was deleted
In this illustrative situation, finance loses a folder of documents. The team identifies an available backup, checks its date and agrees on restoration with the person responsible. Tests and backup history help establish what can be recovered.
What your business receives
Documented routines, results of the agreed backups and tests, and recovery priorities. Frequency, retention, storage and responsibilities are explicit in the proposal.
Your team’s role and ours
Your business sets operational priorities and authorizes access, changes and investments. If you have an internal IT team, we share activities and agree on how to track the work. Software providers participate when a change depends on a product they maintain.
Frequently asked questions
Common questions about backup and disaster recovery
Scope, responsibilities and next steps to help you assess the service.
Related services
Other managed services that protect your operation
Email and Microsoft 365
Accounts, access and support for your team to use email and share files.
Learn moreServer and network management
We look after servers, Wi-Fi and the network connecting your business.
Learn moreIT vendor management
We investigate issues, contact vendors and follow up on the technical work covered by your agreement.
Learn more
Next step
Shall we define the work your business needs?
Tell us which files and systems matter to your operations. We help assess the environment and set protection and recovery priorities.