Managed IT Services
Stop being passed from one provider to another
The carrier blames the software. The software provider blames the network. Skills IT investigates, contacts the right people and follows up for you.
- One point of contact
- For every vendor
- We own the problem
- From start to finish
- Multi-party coordination
- Internet, phone, print and more
- Impartiality
- No passing the buck to another vendor
What is included
Your problem with a vendor is our problem too
You talk to Skills IT. We coordinate the technical discussion.
We take over the conversation with the vendor
We talk to your internet provider, phone carrier, print vendor or software maker on your behalf, from start to finish.
A single point of contact
Instead of calling each vendor separately, your company talks only to Skills IT — we take care of the rest.
Coordination across multiple parties
When a problem requires different vendors to talk to each other, we act as the link that makes sure everyone is involved and the work moves forward.
Impartial resolution
We have no interest in protecting any particular vendor. Our job is to solve your company's problem, not to defend whoever provided the service.
Less time lost on phone calls
Coordinating technology vendors takes valuable time. By taking that over, we give you back the time to run your business.
How it works
You tell us what is wrong, we solve it
A simple process that takes vendor management off your shoulders.
Step 01
You report the problem
Tell us what is affecting the way your company works, even when the responsible vendor is not Skills IT.
Step 02
We take on the responsibility
We identify which vendor needs to be contacted and reach out on your company's behalf.
Step 03
We coordinate until it is solved
When more than one vendor needs to be involved, we run the communication between them until the problem is resolved.
Step 04
Feedback for your company
You get the outcome of the resolution, without having to talk to the vendor directly yourself.
The internet is down. Who do you call?
Contact Skills IT. We check whether the fault is in the internal network or the carrier's service and involve the responsible provider.
When the fix needs more than one company
If the software provider needs to talk to the carrier, we connect them. We track progress and explain the next step to you.
Your contracts stay in place. We handle technical follow-up.
We coordinate support with your IT providers. Each provider's services and timelines remain subject to your contract with them.
Frequently asked questions
Common questions about IT vendor management
What companies ask us before signing up. If your question is not here, talk to a consultant.
Related services
Other managed services that cover your IT end to end
Network security and compliance
Access controls and network protection, with support for your sector's requirements.
Learn moreAntivirus protection
Antivirus included in managed IT, installed and monitored by our team.
Learn moreIT support
Your team can ask for help with no limit on hours or requests within the contracted service.
Learn more
Next step
Tired of calling IT vendors yourself?
Tell us which vendors are part of your operation today. A consultant proposes how Skills IT takes over that contact for one fixed monthly fee.