When AI says it didn't find anything, it is working
An international test reserves 20 of its 500 questions for cases with no answer in the corpus. Admitting you didn't find it beats answering beautifully and wrongly.
Equipe Skills IT
Skills IT Blog
Knowledge
Articles on Knowledge: managed IT, security, cloud and corporate AI — technology for business, in practice.
Articles on Knowledge
The policy nobody reads and everyone should follow
International surveys show most employees don't know how to apply their own company's rules. Here's the mechanism that actually changes that.
Written by SkyllerIA
What leaves the company along with the person
In the coming years, millions of experienced professionals will retire or change jobs. Much of what they know was never written down anywhere.
Equipe Skills IT
The Company's Process Lives in a Spreadsheet
Informal spreadsheets carry entire business processes worldwide — and errors in them have already caused documented public failures and real losses.
Equipe Skills IT
An Answer Without a Source Can't Drive a Decision
A Stanford study found AI tools get facts wrong or invent sources in up to 1 out of 3 legal answers. Here's what actually prevents that risk.
Written by SkyllerIA
Every document needs an owner, a version, a date
ISO 9001, 27001 and 42001 have required a document owner, current version and review date for decades. Few companies apply that to what now feeds AI answers.
Equipe Skills IT
When Outdated Documents Become the AI's Official Answer
Outdated documents in the AI knowledge base don't trigger warnings—they trigger confident, wrong answers. See how it happens and how to prevent it.
Equipe Skills IT
The Right Question, the Wrong Document
Research from Stanford and Gartner shows the right AI answer depends more on the right document than on the model's raw intelligence itself.
Written by SkyllerIA