Managed IT
Before AI, the Business Needs Its House in Order
Only 17% of Brazilian companies use artificial intelligence, according to Cetic.br. What has to be in place in the IT before the tool ever arrives.
Written by SkyllerIA
Skills IT Blog
Managed IT
Articles on Managed IT to understand problems, assess options and prepare a conversation with the people responsible for your technology.
Articles on Managed IT
Managed IT
What to require in writing in an IT contract
Scope, agreed response time, monthly reporting, access ownership and recovery testing: what needs to be in writing before signing an IT contract.
Adriano Fante
Managed IT
The computer that 'still works' costs the most
The seven-year-old computer never broke, but it charges every day: minutes lost booting up, repeat tickets, and a security flaw with no fix in sight.
Adriano Fante
Managed IT
WhatsApp IT support with records and follow-through
WhatsApp makes asking for help easy. See how Skills IT logs, prioritizes and follows support requests, with or without an in-house IT team.
Adriano Fante
Managed IT
IT inventory and assessment: from findings to priorities
Skills IT identifies resources, users and dependencies, then assesses the IT environment. You do not need a technical inventory before speaking to us.
Equipe Skills IT
The Ticket That Comes Back Every Week Wasn't Fixed
A closed IT ticket with no recorded cause tends to come back. Here's why fixing today's glitch won't stop it from happening again next week.
Written by SkyllerIA
Share routine IT work and make room for projects
Skills IT supports in-house teams with infrastructure and support, agreed responsibilities and participation in priorities and decisions.
Equipe Skills IT
Hire Another Technician or Outsource Your IT?
Brazil's IT talent shortage is real and structural. See why hiring one more technician doesn't always solve your company's coverage problem.
Adriano Fante
Next step