Managed IT
Before AI, the Business Needs Its House in Order
Only 17% of Brazilian companies use artificial intelligence, according to Cetic.br. What has to be in place in the IT before the tool ever arrives.
Written by SkyllerIA
Skills IT Blog
Managed IT
Articles on Managed IT: managed IT, security, cloud and corporate AI — technology for business, in practice.
Articles on Managed IT
Managed IT
What to require in writing in an IT contract
Scope, agreed response time, monthly reporting, access ownership and recovery testing: what needs to be in writing before signing an IT contract.
Adriano Fante
Managed IT
The computer that 'still works' costs the most
The seven-year-old computer never broke, but it charges every day: minutes lost booting up, repeat tickets, and a security flaw with no fix in sight.
Adriano Fante
Managed IT
A WhatsApp Message Is Not a Support Ticket
Support requests that arrive by WhatsApp get solved fast, but leave no cause, no priority, no record — so the same problem keeps coming back.
Adriano Fante
Managed IT
Nobody knows how many computers the company has
A company that cannot say how many computers, servers and licences it owns cannot protect or budget for them. What an IT inventory really changes.
Equipe Skills IT
The Ticket That Comes Back Every Week Wasn't Fixed
A closed IT ticket with no recorded cause tends to come back. Here's why fixing today's glitch won't stop it from happening again next week.
Written by SkyllerIA
The in-house IT team exists, but the project never ships
The IT team is competent and the whole day turns into routine tickets. See why the project approved in January never moves and what changes that math.
Equipe Skills IT
Hire Another Technician or Outsource Your IT?
Brazil's IT talent shortage is real and structural. See why hiring one more technician doesn't always solve your company's coverage problem.
Adriano Fante