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Productivity

Articles on Productivity: managed IT, security, cloud and corporate AI — technology for business, in practice.

Articles on Productivity

AI that writes well doesn't decide for you
Productivity

AI that writes well doesn't decide for you

Research on consultants and decision-support systems shows the real risk is accepting a convincing AI answer without checking it. Here's what prevents that.

Adriano Fante

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The report that eats three days every month
Productivity

The report that eats three days every month

Monthly closings and management reports eat up days of skilled work every month, much of it spent on manual data collection. Here is what fixes it.

Equipe Skills IT

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AI customer service needs a clear limit
Productivity

AI customer service needs a clear limit

A tribunal ruling and a public reversal carry the same warning: what AI tells a customer is the company's word. Here's what avoiding both cases requires.

Equipe Skills IT

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A poorly written request costs more
Productivity

A poorly written request costs more

A survey of more than 1,500 studies shows how the same request, worded two different ways, changes both the quality of an AI's answer and the cost.

Adriano Fante

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Context matters more than the question
Productivity

Context matters more than the question

Stanford researchers found that AI makes more mistakes when the right answer sits in the middle of a long text. The problem is the material, not the question.

Written by SkyllerIA

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The Long Conversation That Loses Its Thread
Productivity

The Long Conversation That Loses Its Thread

Microsoft and Salesforce research measured a 39% drop in AI accuracy across long, multi-step conversations. Here is why, and what to do about it.

Adriano Fante

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