Managed IT
When Your Company's IT Depends on One Person
When only one person knows how the network was set up, where backups live, and who the provider is, one absence can stop the company for days.
Adriano Fante
Skills IT Blog
Technology for business: IT, security and AI in practice
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Who gains time with AI — and who just seems to
A professional gains 14% productivity with AI. But that gain rarely translates into company results. Here's why, and how to change it.
Adriano Fante
The key your agent carries opens what?
Machine identities already outnumber people at most companies, and most carry more access than they need. Here's what changes with a credential per tool.
Equipe Skills IT
Calling IT only when it breaks costs more than it looks
One hour of downtime costs over US$300,000 for 9 in 10 mid-size and large companies. See why corrective maintenance ends up pricier than preventive care.
Equipe Skills IT
Two agents, two answers, no one in charge
When two AI automations act on the same process, the outcome depends on which one ran first. Here is what actually decides who has the final say.
Equipe Skills IT
AI customer service needs a clear limit
A tribunal ruling and a public reversal carry the same warning: what AI tells a customer is the company's word. Here's what avoiding both cases requires.
Equipe Skills IT
Every document needs an owner, a version, a date
ISO 9001, 27001 and 42001 have required a document owner, current version and review date for decades. Few companies apply that to what now feeds AI answers.
Equipe Skills IT
When Outdated Documents Become the AI's Official Answer
Outdated documents in the AI knowledge base don't trigger warnings—they trigger confident, wrong answers. See how it happens and how to prevent it.
Equipe Skills IT