Managed IT
WhatsApp IT support with records and follow-through
WhatsApp makes asking for help easy. See how Skills IT logs, prioritizes and follows support requests, with or without an in-house IT team.
Adriano Fante
Skills IT Blog
Technology for business: IT, security and AI in practice
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THE AGENT THAT KEEPS RUNNING WITH NO OWNER
International AI governance standards require a named, accountable owner per system. In practice, most AI agents inside companies still don't have one.
Equipe Skills IT
Replacing a Server Without Stopping the Business Is a Plan
Swapping a server without a scare isn't luck: it's mapping what depends on it, rehearsing the migration, and having a way back before switching off the old one.
Adriano Fante
What to Measure in Year One of AI at Work
McKinsey, BCG, and Gartner show companies adopting AI without being able to measure the return. The problem isn't the tool — it's the wrong unit.
Equipe Skills IT
One Identity for People and Agents
Companies now run 109 machine identities per human. Once AI joins the operation, the corporate directory is what decides what it can see and do.
Equipe Skills IT
Industries
Every Minute the Register Is Down Is a Lost Sale
In retail, 68% of data breaches involve a third-party vendor, like the card reader. See what keeps the register from going down at peak hours.
Equipe Skills IT
The phone system nobody touches still answers your customer
As traditional fixed-line telephony shrinks in Brazil, the old phone system nobody wants to touch is still the company's front door. Here's the risk.
Equipe Skills IT
Business Continuity
Before the ransom, criminals go after the backup
Companies hit by data kidnapping often learn too late their backup sat on the same network. Having a backup and having a protected one are different things.
Written by SkyllerIA
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